what do you if someone replies to your question or statement in unexpected way?

Depends,if he/she answer it in a good way,you can use it.If he/she answer it in a bad way,maybe you could tell him/her that you never expecting that

Answer:
________
By saying sorry to him or her, and then we give her or him an advise in order that she/he will not do it for the second time.

Example:

=>I am sorry first, would you like to reply my question and statement with a good way.

*Thanks*