Customer service : good morning, what can I do for you ? Chika : I want to replace my ATM card Customer service : what's wrong with Your's ? Chika : yesterday I

Customer service : good morning, what can I do for you ?
Chika : I want to replace my ATM card
Customer service : what's wrong with
Your's ?
Chika : yesterday I tried to take money
Via ATM, but because the ATM
Machines were damaged, it go
Into the machine and I could
Not take it "
Customer sevice : Have you blokcket your ATM card.?

Chika : not yet
Customer service : well, wait a minute. I want to block your ATM card and give you a new one."


( 5 minutes later )
Customer service : this is your ATM card
And I have already
blocked your old
ATM card."
Chika : Thank you for your help."
Customer service : you're welcome."


13. Has chika blocked the ATM?

A.yes,it has
B.yes, he has
C. Yes, you have
D. No,she hasn't


14. Thank you for your help" is the example of the expression of ........

A.complain
B.compliment
C.Gratitude
D.Displeasure